Ticketing Information

Cancellations will only occur when the venue posts an official cancellation message on social media, or sends an official text message, email, or posts a message on the venue message board. In the event of a show cancellation any information will also be made available via our social channels @firstbankamp. Contact your point of purchase for further information regarding refunds.

All of our events are all ages unless stated otherwise. Children 2 and under do not require a ticket but must sit on a parent's lap. Diaper bags, baby bjorns, and small bottles/milk are permitted but will be subject to search when entering the venue. Strollers are not permitted.

All points of sale will only accept credit, debit or mobile pay (such as Apple Pay or Google Pay).

Door times change per show but are typically 90 minutes prior to the first act taking the stage. Please check the specific event page as these times are subject to change.

All fans should follow the venue signage for entry to their designated parking areas and gates. Please reference the entry map here:

Most events have assigned seats with every ticket. Any tickets sold which read GA or General Admission indicate a general admission area that does not have assigned seating within a Section. The General Admission Policy may vary according to the event. Please check event pages for specific General Admission policy details.

The General Admission area (or Pit) is located on the Floor of the Amphitheater and is standing room only. There are no chairs or seats.

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event - guests can visit the box office and have their ticket reprinted for a fee. We are only able to accommodate reprints for tickets that were purchased from a Ticketmaster authorized retailer.

All events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print. Increase your phone screen brightness to assist with scanning. Lastly, make sure you have a fully charged battery!

You have two options to access your tickets:

1. Add tickets to your mobile wallet by downloading the Live Nation App. 

- Click My Tickets and select your upcoming show.

- Add the ticket(s) to your phone's wallet and you're done!

- Present your mobile ticket(s) at entry

2. Add tickets to your mobile wallet by visiting Live Nation on your mobile browser.

- On your mobile phone, visit livenation.com in your web browser and select My Tickets.

- Sign in and select your desired order.

- Add the ticket(s) to your phone's wallet and you're done!

- Present your mobile ticket(s) at entry.

Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.

Additional Tips:

Purchase tickets for a group? Arriving separately? Transfer tickets directly to friends and family using the Live Nation App. To expedite entry, we recommend doing this prior to arriving at the event.

- Using the Live Nation App or your phone's web browser, sign in to your account.

- Select the desired order and tap Transfer Tickets (event eligibility may vary).

- Select the ticket you'd like to transfer. Add the recipient's information and send. The recipient will receive an email with the ticket.

Re-Entry is not permitted in the venue unless otherwise instructed by venue management. If you arrive at the show before gates open, you will need to remain in the parking lot until gate opening time. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

*If you are removed from the venue due to a policy violation there will be no re-entry to the show allowed*.

Responsible Driver Program

We care about your safety. If any guest feels unsafe to drive home after a concert, they may take a rideshare to their destination and retrieve their vehicle no later than 10 A.M. the following morning. Vehicles being left overnight MUST have an overnight permit from the box office to be placed on the car dashboard. Cars left longer than the designated time are subject to tow at the owner's expense.

Scalping or reselling tickets is strictly prohibited.

Accessible tickets can be purchased online via Ticketmaster.com. Any Available ADA seating will be shown on the concert’s interactive ticket map. ADA seats may sell out prior to the show, so please make sure you purchase ADA tickets in advance.

All shows will go on rain or shine. What this means is that if we encounter some wet weather, the show goes on. If there’s rough weather that requires us to temporarily pause the show, we’ll send everyone to their cars until it blows over.

The venue is on-call with a dedicated meteorologist watching the venue’s specific weather conditions and trends and will advise us on when it’s safe to return into the venue.

During this time, you can watch our official social media for updates for when it’s safe to come back and resume the concert. We’ll also have an opt-in text message system you can use to get our show weather updates.

Important: Don’t leave the concert or parking lot, even if other people decide to, or if you see some venue staff leaving (their shift might be over and that doesn’t mean the concert is cancelled). Please wait until you see an official social post, text message or message board telling you the event is over (most of the time severe weather is temporary and the concert continues later).

The venue will keep our fans notified via our social channels: @firstbankamp